Refund Policy

Return & Refund Policy

Thank you for shopping with us at ShedFree. We're committed to making your experience smooth and worry-free. Our goal is to provide high-quality pet hair removal solutions that keep your home clean and your life stress-free—your satisfaction is always our top priority.

📌 Scope & Contact Information

For questions about returns, refunds, or replacements, reach us anytime:

  • Email: support@shedfree.com
  • Website: ShedFree.com
  • Address: 16192 Coastal Highway, Lewes, Delaware, United States 19958
  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)

🗓️ Policy Overview

  • Return Period: 90-Day, No-Questions-Asked Refund
  • Refund Processing Time:
    • PayPal: 1–2 business days
    • Credit/Debit Card: 5–10 business days
  • Return Shipping: Not required—please keep the item as our gift

❌ Order Cancellations

  • You may cancel your order within 24 hours of purchase by emailing support@shedfree.com.
  • After 24 hours, orders enter our production process and cannot be cancelled.

🔄 Return & Refund Process

We proudly offer a 90-Day, No-Questions-Asked Refund:

  1. If you're not completely satisfied, you're eligible for a full refund within 90 days of purchase.
  2. No need to ship anything back—keep the item as our gift.
  3. To initiate a refund, simply:
    • Email support@shedfree.com
    • Provide your order number
    • (Optional) Share the reason for your refund request
  4. Refunds will be issued to your original payment method within the stated timeframes above.

🐾 Replacement Policy

If your product arrives damaged or defective:

  • Contact support@shedfree.com within 90 days of receiving your order
  • Attach clear photos of the issue
  • If approved, we'll ship you a replacement at no cost
  • You may keep or responsibly recycle the original item

💯 Our Commitment to Quality

Every return or replacement helps us improve. We stand behind every product we create and constantly strive to bring pet owners the most effective hair removal solutions.

❤️ Customer Satisfaction

Your feedback makes us better. If you're unhappy for any reason, please let us know—we're always looking for ways to improve both our products and your experience.

📩 Contact us anytime at support@shedfree.com